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Trading Conditions

1. OUR RESPONSIBILITY

• We will ensure that the design of your installation is in accordance with safe building practice, and our quotation is made only on this basis. Before starting work we will carry out a technical survey to make sure that this is the case, and also that the work as quoted for is appropriate and practicable.
  
  
• If, after technical survey, any further work is necessary, because of alterations in design or otherwise, to complete the work quoted for, and this causes an increase in costs, we will send you an Order Acknowledgement giving details of the extra costs, and will carry out the whole job (including the further work) once your written acceptance has been received.
  
  
• Subject to paragraphs (a) and (b) above we will carry out the work in accordance with our Order Acknowledgement and Working Drawings.
  
  
• We will make every effort to complete the work on time, but you will appreciate that we cannot be held responsible for delays due to weather or other circumstances beyond our control. In this case we will complete the work as soon as reasonably possible.
  
• In addition to your statutory rights we provide you with a Guarantee Certificate once the work has been completed and payment has been made in full.

2 YOUR RESPONSIBILITY

• You will permit us, during normal working hours, first to conduct a technical survey, and then to undertake the installation, according to the programme set out in the Order Acknowledgement.
  
• You will obtain all permissions and consents (including if necessary, planning permission) from landlords, local authorities and so on, which are required before the job can be carried out.
  
• You will provide, at no cost to us, an electricity and water supply.
  
• You will permit us to take photographs or video recordings during and after construction for marketing purposes.
  
• You will be responsible for insuring the goods that we supply from the time that they are delivered to you.
  
• You will provide us with adequate storage space for our materials, free of charge.

3. THINGS YOU SHOULD KNOW

We do not undertake structural or other types of building surveys, and therefore, if the work cannot be completed, or any damage is caused through structural or other defects in your property, we cannot be responsible for this.

We do not undertake that any doors, windows or existing structures which we remove will be fit for re-use or any other purpose.

If you provide us with incorrect measurements or any other incorrect information, and we rely on this in preparation of our Quotation, we reserve the right to increase our price to cover the cost of making good any errors or doing any additional work required because of them.

Additionally, with certain products, special types of maintenance may be required. We will provide you with the necessary instructions for this on the Guarantee Certificate (see paragraph 1(e) above), and again we can take no responsibility for damage caused by failure to maintain in accordance with them.

4. YOUR RIGHT TO CANCEL

If our contract with you was made during an unsolicited visit away from our premises, you have a period of seven days in which you may cancel the contract. If you do wish to cancel in this way we will return your deposit to you in full.

Apart from the special circumstances described above, you may only cancel your order with our agreement. Your deposit will be returned to you, but only after we have deducted a fair amount for our expenses incurred up to the date of cancellation. Since our products are custom made to your requirements and measurements, if we have already started work on your contract, we are unlikely to be able to use any items we have made elsewhere. In this case, we will deduct the value of these items from your deposit, and ask you to pay any additional amount if their value is more than the amount of your deposit. Where you pay for such items, we will deliver (but not install) them for you free of charge if you wish us to do so.

Any notice to cancel the contract must be given, in writing, for the attention of the Managing Director at the address shown overleaf, quoting the contract number.

5. OUR RIGHT TO CANCEL

If, after a technical survey has been carried out, it is apparent that the work as shown in our quotation cannot be carried out for safety or other technical reasons, or if we recommend design changes for safety or other technical reasons at an increased price which you are not prepared to pay, we reserve the right to cancel. In these cases we would return your deposit after deducting our expenses, if any.

6. LEGAL INFORMATION

Room Outside Conservatories is a trading name owned by Four Seasons Sun Rooms Ltd registered in England No; 3326282. Registered Office at Lakeside House, Quarry Lane, Chichester, PO19 8NY.