Frequently asked questions
We thought it might be useful to cover some of the frequently asked questions that customers tend to ask.
Do you project manage the job?
Yes we do. Our specialist builders project manage the day to day site activities, whilst the overall project is carefully overseen and managed by our experienced office team to ensure all runs smoothly and according to schedule.
Who do I contact if something goes wrong during the build or even some time afterwards?
Room Outside is always your first point of contact. We will quickly arrange whatever is necessary to correct any problem. Our 30 year guarantee is there to give you that peace of mind.
What if the builder goes out of business?
The payment terms ensure that you always have money in hand and should the builder go out of business Room Outside offer an “umbrella” guarantee to protect you.
Can I pay by Credit card and get protection for my deposit?
Yes you can, and you only need to pay part payment of £100 on your credit card to be fully protected by the consumer credit act.
How long has Room Outside been in business?
The first Room Outside was built in 1973. We have been at our current location here in Quarry Lane since 1994 where we own our landmark showroom that overlooks the main A27 in Chichester. We are a well-established company that has built its reputation on fine bespoke design and the highest quality service.
Why choose Room Outside over another company?
We have the stability and longevity to trust us to carry out your home improvement. We are a specialist luxury Glass Room Extension company. We are NOT a double glazing window and door company that has decided to sell conservatories! Room Outside has built more Glass Rooms throughout the South East of England than any other Company. Our rigorous procedures and high quality products ensure that the quality of the finished product is always to the highest standard, again adding to the longevity. We have five decades of experience and our 30 year guarantee really means something. We are a Company that you can trust to add a home improvement that will enhance your property and add value for a lifetime.
Do I need Planning Permission?
Planning permission is a complicated area that is best left to the experts. Our planning agents can obtain this approval on your behalf. Our applications are rarely rejected as we take care to consult with the planning officer before submitting our application. If your house is listed or in a conservation area, our excellent longstanding relationship with Local Authorities and Planning Offices in the South East greatly assists us in obtaining the best solutions in the many delicate areas of planning including Listed Building Consent. You can gain further insight into Planning and Building regulations by reading our blog Do I need Planning Permission? A helpful site is the Planning Portal or feel free to call us for advice on 01243 538999.
Will it be cold in winter and hot in summer?
Exclusively to Room Outside is our revolutionary New Generation Glass designed specifically for the British climate with its excellent Solar Control, Thermal Insulation Properties, together with dual action self-cleaning glass. This is ONLY available from Room Outside in Chichester.
Can Room Outside do everything from the initial design to the final coat of paint?
Yes – Room Outside offers a bespoke design service and a “one stop shop” approach to its buildings. You can have total peace of mind that once you have placed an order with us we will run the whole project. You will have a dedicated Builder who will Project Manage and ensure the smooth running of your development with the minimum of disruption to you.
Will my building complement the existing design of my house?
Whether a Conservatory, Orangery, Garden Room or Frameless Glass Extension each is tailor-made and individually designed. We have in-house designers who oversee all designs and ensure they fit your requirements and the style of house perfectly.
What area does Room Outside cover?
Room Outside can boast examples built in St. Andrews in Scotland and Royal Yacht Squadron on Isle of Wight. Although our Frameless Glass Structures are still throughout most of the UK, with our other products we tend now to cover the South and South East of England. West Sussex, East Sussex, Hampshire, Surrey and on larger projects we will go further throughout the South and also London.
Why settle for just a conservatory when you can have a Room Outside®?